Privacy Policy

Last updated: 01/02/2026

Who we are

This website is operated by Ellie Tapper, a registered osteopath and Pilates instructor, based in [town or region eg Guildford, Surrey].

If you have any questions about this policy or how your data is used, you can contact:
Email: Ellietheosteo@outlook.com

What personal data we collect

We may collect the following information when you contact us or use this website:

Name
Email address
Phone number
Any information you choose to include in a message or enquiry

If you make a booking or enquiry, we only collect the information necessary to respond or provide the service requested.

How your data is used

Your personal data is used only to:

Respond to enquiries
Arrange appointments or sessions
Provide information you have requested
Manage professional communication

We do not use your data for marketing without your explicit consent.

All medical information is stored on a secure platform, Clinico.

How your data is stored

Your data is stored securely using:

Website and email systems provided by trusted third party services
Password protected devices and accounts

We take reasonable steps to ensure your personal data is kept safe and confidential.

All medical information is stored on a secure platform, Cliniko, and not on this website or its host platform.

Sharing your data

Your data is not sold or shared with third parties for marketing purposes.

It may be processed by trusted service providers only where necessary, such as:

Website hosting
Email services
Online booking systems (if applicable)

These providers are required to handle your data securely and in line with UK data protection law.

No medical data is shared with any third party without explicit consent.

Anonymised data may be used for learning opportunities with other regisered osteopaths, if you do not wish for this to be the case please let me know during your appointment, or via email.

Cookies and analytics

This website may use basic cookies to ensure it functions correctly and to understand how visitors use the site.

Where analytics tools are used, they collect anonymised information such as:

Pages visited
Time spent on the site

You can manage or disable cookies through your browser settings. For more information, see the Cookie Policy.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time

To exercise these rights, please contact us using the email above.

Data retention

We keep personal data only for as long as necessary to:

Respond to enquiries
Provide services
Meet professional or legal requirements

When data is no longer required, it is securely deleted.

Records must be retained for 8 years after your last consultation in order to comply with the General Osteopathic Council Osteopathic practice standards (Paediatric notes will be kept until the patient turns 25 years of age).